Quality Question Bank
for Exam preparation

Q2. Quality is often influenced by all of the following except:

1. fabrication processes and methods
2. supervision
3. inspection
4. cost of materials
5. design

Q3. ______________ is about supplying customers with what they want when they want it.

1. JUT
2. HET
3. JAT
4. JIT

Q4. The ISO 9000 series is:

1. an international standard that describes a recommended quality system
2. intended to be applied only to manufactured products
3. a set of instructions for preparing control charts
4. a set of guidelines for quality
5. a set of forms and procedures to ensure quality

Q5. Simple graphical displays are used in the Measure phase to:

1. Show baseline information
2. Determine stability
3. Represent central tendency
4. All of the above

Q6. Let p0 be the incoming fraction defective and p1 be the outgoing fraction defective (Assume both p1 and p0 is greater than 0). If rectifying inspection is performed then:

1. P0
2. P1
3. None of the above
4. Cannot be determined

Q7. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Q8. While random variability in a system can be removed by ______________, non-random variability requires ______________.

1. Operator or management action, Improvement in the system
2. Improvement in the system, operator or management action
3. Statistical Quality Control, Quality Checks
4. None of the above

Q9. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

1. Variability, Cost
2. Cost, Price
3. Price, Cost
4. Cost, Variability

Q10. According to ISO 9001:2015, organizational knowledge shall be

1. Documented and such documented information shall be maintained
2. Available to everybody
3. Determined to achieve conformity in products and services
4. All of the above
5. None of the above